This Privacy Policy describes how Agility Writer ("we," "us," or "our"), operated through the website agilitywriter.ai, collects, uses, and shares information about you when you use our website, application, and AI content generation services (collectively, the "Services"). By using our Services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password. If you sign up through a third-party service (such as Google), we receive your name and email from that provider.
- Payment Information: When you purchase credits or subscribe to a plan, payment is processed by Stripe. We do not store your full credit card number. We receive transaction confirmation, subscription status, and billing identifiers from Stripe.
- Content Data: Keywords, prompts, article settings, fact sheets, and other inputs you provide when generating content through our platform.
- Communications: Information you provide when contacting support, submitting feedback, or participating in surveys.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you use the Services, including pages visited, features used, articles generated, and time spent on the platform.
- Device and Browser Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain your session, remember preferences, and analyze usage patterns. See Section 6 for details.
- Analytics: We use Google Analytics and Google Tag Manager to collect aggregated usage statistics. This data helps us understand how users interact with our Services so we can improve them.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI content generation Services
- Process transactions, manage subscriptions, and track credit usage
- Send service-related communications (account confirmation, password resets, billing notifications)
- Respond to your support requests and inquiries
- Analyze usage patterns to improve platform features and performance
- Detect, prevent, and address fraud, abuse, and technical issues
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your content inputs to train our AI models.
3. How We Share Your Information
We share your information only in the following circumstances:
- Service Providers: We share data with third-party providers who help us operate the Services, including Stripe (payment processing), Supabase (data hosting), Cloudflare (website delivery and security), and email service providers. These providers are contractually required to protect your data and use it only for the services they provide to us.
- AI Processing: When you generate content, your keyword and configuration inputs are sent to AI model providers for processing. These providers do not retain your data after processing is complete.
- Legal Requirements: We may disclose information if required by law, subpoena, or government request, or to protect the rights, safety, or property of Agility Writer, our users, or the public.
- Business Transfers: If Agility Writer is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Retention
We retain your account information for as long as your account is active or as needed to provide the Services. Generated content is stored in your account until you delete it. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
Usage analytics data is retained in aggregated, anonymized form and is not tied to individual accounts after anonymization.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest for sensitive data, secure authentication, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies
We use the following types of cookies:
- Essential Cookies: Required for authentication, session management, and security. These cannot be disabled without breaking core functionality.
- Analytics Cookies: Used by Google Analytics to collect aggregated usage statistics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Preference Cookies: Store your settings and preferences (such as theme or language) to improve your experience.
Most browsers allow you to control cookies through their settings. Disabling non-essential cookies will not affect core functionality but may limit some features.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing of your data for specific purposes.
To exercise any of these rights, contact us at support@agilitywriter.ai. We will respond within 30 days.
8. International Data Transfers
Agility Writer is operated from Malaysia. Your data may be processed and stored in different countries through our service providers (including the United States and the European Union). We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where applicable.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: support@agilitywriter.ai
- Website: agilitywriter.ai